TERMS & CONDITIONS

The purpose of these Terms & Conditions is to inform you, our customer, about the services you can expect from Haven Beauty Den, and the steps you can take if you are not satisfied with the services provided.

Appointments & Cancellations
Haven Beauty Den operates primarily by pre-scheduled appointments. Walk-ins are accepted based on availability.

Please provide at least 24 hours' notice if you need to cancel an appointment. Failure to do so may result in a requirement for full payment on future bookings.

A 20% deposit is required for all booking appointments. If you cancel without giving at least 24 hours' notice, a 20% cancellation fee will apply.

Appointments cancelled with deposits can be rescheduled.

Arrival Time & Lateness
We recommend arriving 10 minutes early for your appointment to ensure ample time for check-in, bathroom use, and completion of any necessary forms related to your treatment.

Appointments are scheduled for specific time slots. If you arrive late, your service will be adjusted to fit the remaining time, but you will still be charged the full-service price.

To respect other clients who have booked in advance, please arrive on time—preferably 10 minutes early—to

avoid cancellation fees and the potential forfeiture of your appointment to walk-in clients.

Nails, Chips & Repairs

Enhancements and gel polish manicures are guaranteed for 5 business days after your appointment, excluding breakages. If you experience loss of enhancement, chips, or lifting within the first 5 days, please call us to schedule a free repair.

Repairs after 5 days or for breakages, tears, and corner breaks cost £3 each.

Regular nail polish services are not guaranteed. We will re- do any service at no cost if you are unsatisfied with the quality of our work, at the manager's discretion, provided you inform us immediately after the service is completed.

Once you leave the salon, it indicates your acceptance and satisfaction with the provided service. If you have any questions on how to care for your nails, please contact us via email, telephone, or in person.

Patch Tests

For Tinting, Lash Lift, and Brow Lamination services, a patch test is required 24 hours before your first treatment. Provided no adverse reactions occur, we can proceed with your treatment safely. We are not responsible for any issues arising from undisclosed medications or health conditions. Please inform your therapist or technician of any changes in your health on subsequent visits.

Lash Lifts

Please arrive at your lash appointment without any eye makeup, including on the upper and lower eyelashes, upper

and lower eyelids, and the surrounding eye area. Any removal of eye makeup by your lash technician will reduce your treatment time and may affect the final result.

Individual results may vary based on the length and volume of your natural lashes and the type of extension applied. While reactions to eyelash extensions are rare, they can occur at any time and are not the fault of the lash technician or the products used. Refunds are not available for such reactions, but we recommend contacting us immediately for a solution, such as free removal of the extensions. If symptoms persist, please see a doctor. Disclose any eye conditions, injuries, medications, or treatments affecting the eye area in advance.

We offer all lash and brow treatments to expecting clients; however, due to hormonal changes, we cannot guarantee the longevity of a lash lift. Results may vary as each pregnancy experience is different.

Clients must be able to lie flat for the duration of their eyelash treatment to ensure the health and safety of our lash technicians, as it can be physically strenuous otherwise.

Refund Policy

Haven Beauty Den has a no refund policy for all treatments. If you are unhappy with your treatment, we will be happy to rectify the issue or offer you another treatment.

By leaving the salon, you indicate your acceptance and satisfaction with the provided service.

If you are not satisfied with your treatment, please let us know before making payment, and we will adjust the service to your satisfaction. Refunds are not available for changes of mind.

We will redo any service at no cost if you inform us immediately after the service that you are unhappy with the quality of work.
If you remain dissatisfied and request a refund, you must follow our Customer Complaint Procedure by writing to us, stating the reason for your dissatisfaction, and providing photographic evidence of the treated nails.

Payment Methods

We accept cash and Haven Beauty Den Gift Vouchers for all services and products.

Other forms of payment are not accepted. We reserve the right to request full payment before treatments.

Loyalty Cards

Only one loyalty card is accepted per customer per visit and must be validated with our stamp. We cannot backdate stamps for lost or forgotten cards. Offers are valid for one customer only and cannot be combined with other offers.

Gift Vouchers

No Cash Advances: Gift Vouchers cannot be exchanged for cash or used for cash advances.
Validity & Expiry: Gift Vouchers are valid for 6 months. We are not liable to redeem expired vouchers.
Lost or Stolen: Treat Gift Vouchers like cash. Lost or stolen vouchers will not be replaced or refunded.

Non-Cancellable: Gift Vouchers cannot be cancelled.
Responsibility: You are responsible for the use and safety of your Gift Voucher.

Other Policies

We recommend bringing open-toe sandals for wearing after a classic pedicure (with normal polish).
All personal information is held with the strictest confidence according to data protection laws.
We expect all customers to be polite and respectful. We do not tolerate violence, aggression, or abuse towards our staff or other customers. We reserve the right to refuse service, ask individuals to leave, or contact the police if necessary to protect our staff and customers.

Complaints/Feedback

If you have any complaints or feedback, please contact the salon manager or email us at hello@havenbeautyden.com.

The Right to Refuse Treatments
Please note we reserve the right to refuse treatments; disrespect and rudeness towards our team at Haven Beauty Den will not be tolerated.

Haven Beauty reserves the right to amend Terms and Conditions as and when it is considered necessary to do so and reasonable notice will be given for this.

To allow us to provide a quality service as efficiently as possible, you need to:

Ask for the service which you would like to have. If you are unsure please speak to a staff member.
Inform our staff if you are allergic to any chemicals or substances before receiving any service.
Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
Inform the staff member or salon manager immediately if you have any concern relating to the salon, the staff, or any service.
Inform the salon manager immediately if you have any concerns that you have any infection or any other abnormal reaction or condition with respect to your nails.

At Haven Beauty Den, we strive our best to provide high-quality service and we treat you with courtesy and respect.Thank you for your continuing support.

Haven Team